FAQs - Frequently Asked Questions

You've got questions, we've hopefully got answers. If not, please feel free to contact us directly and we'll get back to you as soon as possible. 

 

Please note: We are a small private kitchen, not a store front. All orders must be placed in a few days in advance for pick up or delivery.

First, the basics: 

        • Vegan: We are always 100% vegan
        • Allergens - Wheat: Almost everything we offer can be made gluten-free (see GF ordering options). Those items are, however, made in the same kitchen as products containing gluten. 
        • Allergens - Nuts: We've switched from almond milk to oat milk so all of our products are now nut-free unless nuts are specifically noted as an ingredient, such as our Maple Walnut Cookies and Almond Paradise Cake.   
        • Allergens - Soy: nearly everything we make contains soy and we're unable to accommodate soy-free requests. 

Questions:

Where is your pick up location? Aug 2026 Update: We are currently moving and not filling any orders 

How far do you deliver? Aug 2026 Update: We are currently moving and not filling any orders 

What items are available for shipping? Aug 2026 Update: We are currently moving and not filling any orders. While the pre-built settings on our site may refer to "shipping" on various items may be confusing, we are currently only able to ship our care packages which is done via USPS Priority Mail. All other references to "shipping" are likely intended as "delivery" -- we are working to make this more clear. Read our shipping policy. 

CAKES: What sizes are available and how much can be customized? We currently offer 4-inch and 6-inch round cakes. We are willing to work with you on other sizes, though we may also refer you to other vegan bakers with requests we cannot accommodate. We are also eager to work with you on special designs and inscriptions, though again we have our limitations and may refer you to other vegan bakers depending on your needs. 

Can I pay using Venmo? YES, though this can only be done by ordering from your smart phone and you need to make sure you've enabled mobile web purchases through the Venmo app.   

What if I need to change or cancel my order? Due to the customized nature of our bakery orders, any requested changes after order is placed may result in additional fees. For full refunds, cancellations must be made within 48 hours (2 days) in advance of original delivery/pick up request. 

Can I find your baked goods in stores? Aug 2026 Update - While we are moving, you might still be able to find some of cookies in the stores below for a short time, and we also hope to come back from time to time to restock for special occasions: